Services

Customer Experience (CX) & Success Consulting

Elevate your customer journey with tailored CX strategies that drive engagement and retention. With years of hands-on experience leading Customer Experience teams across tech, SaaS, and service industries, I can help you map out processes, optimize touchpoints, and build a scalable strategy that turns your CX department from a cost center into a profit center. Whether you need to reduce churn, increase customer lifetime value, or streamline onboarding, I’ll work closely with your team to ensure measurable success.

Operations & Scaling

Is your business ready for the next stage of growth? I specialize in building and refining operational frameworks that allow companies to scale effectively without sacrificing quality. From startup environments to established enterprises, I’ve led transformations that focus on process improvement, KPI development, and cross-functional collaboration. Whether you’re looking to expand a department or streamline existing workflows, I bring a deep understanding of what it takes to grow efficiently and sustainably.

Leadership Coaching & Mentorship

Drawing from years of experience in executive roles, I offer one-on-one coaching and mentorship for leaders looking to level up their skills. Whether you’re a new manager or a seasoned executive, we’ll work together to navigate challenges, build high-performing teams, and create a culture of continuous improvement. I focus on practical, actionable advice that aligns with your goals and helps you lead with confidence.